Food Safety

Frozen food items:

• We store our frozen food according to the Canada government safe food storage guideline LINK

• All of our freezers and refrigerators are equipped with automatic temperature and humidity monitoring system (24/7)

• Inventory checks are done for new product and periodically (weekly) to ensure frozen goods are safe according to manufacturers’ guideline for quality control purpose.

• Items with quality issue must be reported to us within 1 week.

Non-frozen food items:

• Including fruits, vegetables, seafood, etc. 

• If food items are not sold on the same day, they are stored in refrigerators equipped with monitoring system.

• For products that are not sold within the suggested shelfing time, they will be disposed.

• All new inventory are inspected as they arrive at facility and daily for quality control purpose.

• Items with quality issue must be reported to us within 24 hours.

Reporting quality issue:

• Please contact us as soon as possible. 

• A picture of proof of quality issue is very helpful for our investigation in most cases.

• Item with quality issue must be returned for our investigation.